Complaint numbers for April – June 2019 have been published on the website of the Channel Islands Financial Ombudsman (CIFO). Brief headlines are given here, for further information please see the report. In the second quarter of 2019, CIFO received 106 complaints and opened 27 new case files – these are complaints that are within […]

On 26 July 2016, the Financial Ombudsman Service (FOS) published its Issue 134 of the Ombudsman News. Ombudsman News The publication includes a number of case studies of complaints referred to the FOS, including complaints relating to bank accounts, as well as a breakdown of the FOS’ statistics for the first financial year quarter, which […]

The Financial Ombudsman Service (FOS) has published the latest edition of “ombudsman news” (Issue 130), which focuses on: older people and retirement; and business feedback. A copy of the newsletter is available. http://bit.ly/1RpaIvd

The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 129), which focuses on: Complaints about life assurance and critical illness cover; The FOS’ Q2 statistics; and Complaints involving credit and hire purchase. A copy of the newsletter is available here. http://bit.ly/1GYNBj6

Following the FCA’s Occasional Paper on the subject of vulnerability earlier in the year, the Financial Ombudsman Service (FOS) has published an article exploring the subject within the context of the complaints procedure, with 12 accompanying case studies. The full edition of the Ombudsman News can be found here.

The latest half-yearly complaints data relating to banks, insurers and other financial businesses revealed an overall increase of 8%, continuing the upward trend. A spike in complaints about packaged bank accounts and continuing PPI complaints, largely brought about by claims management companies, is considered to be behind the increasing FOS workload. To read the stats in […]

Relevant businesses should be preparing for the arrival of the Ombudsman. The Appointed Day Act brings into force Articles 20, 21 and 22 of the primary law. These Articles allow for The opening of necessary information gateways, for example between the Ombudsman and the JFSC. General information and guidance about, for example, its procedures, complaints, […]

The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 122), which focuses on: the types of complaints where the festive period or winter is a factor, such as buildings insurance claims due to poor weather, or wrongly chasing a customer for a debt over the Christmas period; and highlights and […]