The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 122), which focuses on: the types of complaints where the festive period or winter is a factor, such as buildings insurance claims due to poor weather, or wrongly chasing a customer for a debt over the Christmas period; and highlights and […]

The October issue of the Financial Ombudsman Service (FOS) newsletter considers among other things: under-insurance; and lifetime mortgages and financial hardship. A copy of the newsletter is available. http://bit.ly/1oxgTSs

How does the FOS reach a conclusion about a complaint? A major difference between the way the FOS and a court determine a claim is that the FOS will do so in accordance with what it considers fair and reasonable in the circumstances – even where the strict application of the law would produce a […]

The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 120), which includes: a summary of case studies of disputed insurance claims where alcohol was used as an exclusion; an interview about the FOS’s advice desk; and a summary of case studies of motor insurance theft claims. A copy of the […]

The latest edition of Ombudsman News focuses on disputes involving health and medical insurance, payment protection insurance and credit files and credit reference agencies. (Source: Ombudsman News Issue 117) http://bit.ly/1mWXozd    

The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 116), which includes:   a selection of case studies involving disputed transactions; a preview of the forthcoming national FOS roadshow; and a questions and answers section. A copy of the newsletter is available. http://www.financial-ombudsman.org.uk/publications/ombudsman-news/116/issue116.pdf

The Financial Ombudsman Service (FOS) has warned advisers that “ticking all the boxes from a compliance point of view” may not be enough to win in a complaint case. In its latest Ombudsman newsletter the FOS said taking a “fair and reasonable approach from the outset” could help advisers avoid some problems in the first […]

The Financial Ombudsman Service (FOS) has published issue 115 of ombudsman news. The newsletter focuses on annuities and cases involving bad weather-related insurance claims. A copy of the newsletter is available. http://www.financial-ombudsman.org.uk/publications/ombudsman-news/115/issue115.pdf