The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 129), which focuses on: Complaints about life assurance and critical illness cover; The FOS’ Q2 statistics; and Complaints involving credit and hire purchase. A copy of the newsletter is available here. http://bit.ly/1GYNBj6

The Financial Ombudsman Service (FOS) has published a feedback statement on its consultation that proposed to amend the rules in its voluntary jurisdiction (VJ) in line with rule changes proposed by the FCA to its compulsory jurisdiction set out in the Dispute Resolution: Complaints (DISP) rules regarding the signposting of customers to the availability of […]

Following the FCA’s Occasional Paper on the subject of vulnerability earlier in the year, the Financial Ombudsman Service (FOS) has published an article exploring the subject within the context of the complaints procedure, with 12 accompanying case studies. The full edition of the Ombudsman News can be found here.

Jersey’s first Financial Services Ombudsman will begin investigating and resolving complaints on November 16 2015. Once the ombudsman scheme is in operation, the ombudsman will adjudicate complaints from individual customers in relation to financial services provided in Jersey and will be able to make awards to return complainants to the position that they would have […]

The latest half-yearly complaints data relating to banks, insurers and other financial businesses revealed an overall increase of 8%, continuing the upward trend. A spike in complaints about packaged bank accounts and continuing PPI complaints, largely brought about by claims management companies, is considered to be behind the increasing FOS workload. To read the stats in […]

The Financial Ombudsman Service (FOS) has published its annual review of consumer complaints in respect of insurance, banking, credit, savings and investments for the financial year 2014/15. The annual review contains the following key statistics: Since 2001, the FOS has answered 15 million consumer enquiries and taken on 2.8 million disputes between financial businesses and […]

The Financial Ombudsman Service (FOS) has published the latest edition of “ombudsman news” (Issue 124), which focuses on: complaints relating to specialist agricultural insurance policies; complaints involving powers of attorney; and complaints relating to Individual Savings Accounts (ISAs) and other savings accounts. A copy of the newsletter is available. http://bit.ly/1a0GlsC

The latest issue of the Financial Ombudsman Service newsletter considers among other things: the sale of travel insurance, in particular winter sports and the manner in which these products were sold to consumers; the Ombudsman news snapshot of the work undertaken by the FOS during the third quarter of the 2014/2015 financial year; and a […]