The FCA has published a guidance consultation and thematic review report (GC15/1) entitled “Risks to customers from performance management at firms: Thematic review and guidance for firms”.
The guidance aims to help firms manage the risk of conflicts of interest, where workers have to balance objectives linked to sales results with other objectives, such as the way products are being sold.
GC15/1 provides guidance on identifying where poor performance management practice may be leading to undue pressure on individuals.
The FCA expects all firms who deal with retail consumers to read the report and take action where necessary.
Responses to the consultation are requested by 15 May 2015.
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