On 22 March 2016, the Financial Ombudsman Service (FOS) published issue 132 of ombudsman news – Items of interest include:
- Case studies highlighting the range of complaints the FOS handles relating to financial services attached to the sale of cars. On 7 March 2016, the FOS published new and updated online technical resources relating to the insuring and buying of cars
- An ombudsman focus article on the problems the FOS sees with debt management services and how these could be prevented.
- Q&A on changes to the “next business day” rule, under which firms will (from 30 June 2016) have until the end of the third business day to informally resolve complaints – for more info see FCA rules on complaints – https://www.fca.org.uk/news/fca-finalises-rules-on-complaints-and-call-charges
- Q&A on how to determine what information a firm must send to the FOS with respect to a customer complaint.
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