The latest issue of the Financial Ombudsman Service newsletter considers among other things:

• the sale of travel insurance, in particular winter sports and the manner in which these products were sold to consumers;
• the Ombudsman news snapshot of the work undertaken by the FOS during the third quarter of the 2014/2015 financial year; and
• a consideration of the obligation on a business to adapt their services to meet the needs of individual customers.

A copy of the newsletter is available.