On 17 November 2014, the Financial Conduct Authority (“FCA”) published a thematic review on the complaints handling processes of retail financial firms in order to identify and mitigate any obstacles preventing effective complaint handling in the future.

The current paper deliberately seeks to cover new ground from previous thematic review work.

The Financial Services team at DLA Piper have put together a brief alert looking at the FCA’s key findings, suggested improvements and the next steps.

Read the full briefing here. http://bit.ly/1xxngqw