Barclays, Fidelity and HSBC have been flagged by the Financial Conduct Authority as the most-complained about firms for investments in the first half of 2014.
Barclays had 2,844 investment complaints reported against it in the first half, the FCA said, followed by Financial Administration Services Limited (responsible for Fidelity ISAs and FundsNetwork) and HSBC, both on 1,912.
They were followed by Bank of Scotland on 1,647 and Hargreaves Lansdown on 1,572. Larger firms will by their nature be ranked higher up the list.
Of the five, Hargreaves saw the most notable year-on-year spike in claims, up from 525 to 1,572 year-on-year – though the growth of its business during that time must be taken into consideration.
However, the regulator said the number of investment complaints in H1 had fallen by 2.7% year-on-year to 45,080. Groups typically experience more complaints in the first half, likely due to the presence of ISA season.
Overall complaints for all products fell by 5% compared with H2 2013, continuing their recent downward trend. PPI, current account and general insurance remain the most complained about products, the FCA added.
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